Field Representatives

Do you have a background in debt collection? Or a background in sales and are sick of cold calling? Do you want to help people? If so, then this is the job for you!

This role is paid very competitively and you will receive a bonus (depending on performance, between £600 - £1000 PER MONTH), there is also full company training and a company car and a fuel card!

Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.

An exciting opportunity has arisen for an enthusiastic and motivated individual to join their rapidly expanding field team. You will be allocated a territory based on postcode boundaries (for this role it's the Glasgow area) and will conduct visits to properties primarily within this specified area on behalf of their varied client base. You will visit domestic and commercial customers (strict COVID secure measures currently in place) to assist with resolving outstanding balances on behalf of Utility companies.

You will be given the best start to this role with excellent training (currently being held remotely via Teams) for 3 days then you'll be buddied up with your manager to show you the ropes until you feel comfortable to fly solo!

Duties Include:

As a Field Representative you will perform site visits for a variety of purposes such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks. The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned.

• Conduct pre-disconnection visits in line with specific client requirements.
• Perform meter inspection and/or safety inspection visits, with a need to confirm all meter details available at the address.
• Visit addresses whereby customer vulnerability is known to assist with resolving any problems the customer (and supplier) may have.
• Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes.
• Attend Magistrates courts to obtain Rights of Entry Warrants
• Attending utility isolations with locksmiths and engineers, overseeing the work being completed.
• Liaise with Clients, Suppliers and Internal staff as needed to perform all work types correctly.
• Highlight and fully record any vulnerability found at an address on all visit types.
• Report, via the relevant procedures, all health and safety matters whilst conducting your visits.
• Update your visit report with any customer dissatisfaction feedback received.
• Develop good working relationships with Clients, Suppliers and Internal staff.
• Adhere to all industry, company and client guidelines when undertaking visiting.
• Complete all visits in line with company deadlines/SLAs.
• Ensure immediate return of all visit results to prevent any delay with updating our clients.
• Pro-actively look to improve a process or a 'Customerjourney’ through feedback to Head Office.
• Attend, and have input, in to meetings as required.
• To comply with the company’s Quality Policy by following all QMS procedures and related work instructions.

The Ideal Candidate:

• You MUST have a Full UK driving licence, ideally with no more than 6 points - COMPANY CAR PROVIDED
• Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
• Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets.
• Self-motivated and driven with a positive attitude - and a desire to self-develop.
• Ability to react to change in a positive manner.
• Working alone, the individual will need to organise their workload to maximise their effectiveness.
• Professional and approachable at all times.
• Flexibility with working hours.