User Researcher

  • Job Reference: 26
  • Date Posted: 6 April 2021
  • Recruiter: Made Employment Ltd
  • Location: United Kingdom
  • Salary: £30,000 to £60,000
  • Bonus/Benefits: Fantastic Benefits Package
  • Sector: Business Admin Support
  • Job Type: Permanent

Job Description

An overview of the role

Our client creates digital services on a national scale, in both the public and the private sector.   They use agile techniques to deliver digital platforms, API's, and user-focused services.  They are looking for enthusiastic, dynamic people to work as part of the team, and to deliver great solutions which are beyond our clients' expectations.

Their exceptional Digital Delivery Practice provides their clients with a scalable agile delivery capability designed to accelerate their digital transformation journey.   They provide specialists across the full product lifecycle, from conception to reality, to co-create exceptional user experiences, launch innovative products, and enter new markets by leveraging our deep global capabilities.

Their aim is to improve lives through user-centred design, collaborative partnerships, and innovative digital services.  Their collaborative approach helps shape the digital future of our clients, builds joint capabilities, and creates an environment where new ideas can flourish.

Why this role?

User research is a crucial, growing component and essential role that will help people in their everyday lives. You will use your expertise in planning, prioritising, conducting, analysing, and communicating research in a variety of contexts across a diverse range of public sector projects.  Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.

Why you - What you'll do

  • You will work in collaboration with UX designers, content designers, service designers and
  • performance analysts who form the core elements of our UX design teams?
  • Build a detailed understanding of users' needs, goals, and workflows, turning qualitative and quantitative user research into insights and deliverables which will continue to shape the future of crucial government digital services?

What you'll need

  • A genuine passion for portraying the perspective of users to solve their real challenges and ensure our products meet their needs
  • Boldness to ask the critical questions, challenge the status quo and bring new ideas to the table?
  • Ability to build relationships, break barriers and bring groups together to collaborate on ideation??
  • To be up to date with the latest trends, and have a desire to push yourself and your colleagues to
  • innovate with research techniques and approaches?
  • Ability to adapt to challenges and thrive in any environment
  • Keenness to support our ever-expanding team of passionate and skilled junior talent and advocate for mentoring and guiding members of the team and your community

Why our client

They help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that's as collaborative as it is forward thinking. Working closely with each other, and with their clients, they get under the skin of businesses and to the heart of their goals. You will too.

Learning and development

There's an endless amount to learn and endless number of ways to do so.  You can choose a learning journey that suits your personal aspirations, allowing you to align your own ambitions with our career framework.   You will be supported to get the future you want. There will always be new learnings and compelling opportunities to excite you. As well as having access to a wide range of learning tools and formal training, you will also be part of a strong role-based community that will offer ongoing support, coaching and mentorship.

Work life balance

Our client understands that everyone has varied lives and we want you to have a great work-life balance.  They encourage flexible ways of working, both formal and informal arrangements that allow for the best outcomes for their people and their clients.  If this opportunity is of interest to you with some flexibility, they are happy to discuss with you

Corporate Social Responsibility

They are focused on using technology to create a positive social impact.  They are working to reduce their own carbon footprint and improve everyone's access to a digital world. It's something they are serious about. When you join them, you'll join a team that prioritises positive change.


Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training.? So, if you're not sure you have all the skills you need, but you're still passionate about the role, please apply and they'll see if they can support you.


They positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people to deliver innovative, world-class solutions for our clients.  They foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.  Their comprehensive flexible benefits package and lifestyle policies enable their employees to balance their individual, family and work-life needs.

About Them

The company is a leader in consulting, digital transformation, technology, and engineering services.  They are at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong heritage and deep industry-specific expertise,  they enable organizations to realize their business ambitions through an array of services from strategy to operations.  They are driven by the conviction that the business value of technology comes from and through people.